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Job Description Summary
Directs and coordinates all operational facets of the Registrar's Office including student registration and records, class schedules, graduation clearance, athletic eligibility, and other related matters. Plans and develops strategies for maintenance and upgrading of academic information infrastructure. Provides leadership and vision to ensure the continuous accuracy, integrity, and security of student academic records/data and to provide various record services to the University's academic community.
Directs the daily operations of the Registrar's Office; supervises managers; serves as an internal consultant and implements faculty academic policies; reviews policy exception requests; oversees the overall operations reporting to this position for the undergraduate, graduate, and divinity schools, including, but not limited to, producing course schedules, entering student grades, registering students, evaluating transfer and study abroad credit, maintaining federal requirements, providing transcripts and verifications, certifying athletes, providing ad hoc reports, providing student lists and labels to academic departments, and certifying graduates.
Maintains and upgrades the University's academic information infrastructures including academic records archives and on-line student system. Manages the maintenance and upgrading of the Registrar's entries on the World Wide Web and personal computer software applications. Evaluates new technologies and recommends implementation as appropriate.
Establishes and implements short and long range department goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness; effects changes required for improvement. Represents the University to various institutional divisions as well as externally to government agencies, funding agencies, students and their parents, and/or the general public/local community.
Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the University's goals and objectives while promoting an inclusive and equitable work environment; recruits, employs, trains, supervises, and evaluates unit staff.
Recommends and participates in the development and implementation of University policies and procedures regarding student registration, records, class schedules, transfer credit, learning spaces, study abroad, and graduation requirements. Serves on University planning and policy-making committees.
Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses. Evaluates new technologies, and recommends implementation as appropriate.
Essential Job Functions:
Demonstrates inclusive leadership and management of the Registrar's Office and Staff: Position requires the management of a diverse group of staff who are also supervisors including establishing budget plans, forecasting staffing requirements and formulating policies and procedures. Supervises the managers, including the Senior Associate Registrar.
Follows policy and maintains confidentiality: Assures accuracy and confidentiality of student records. Implements new academic rules. Assures compliance with federal regulations. Approves office policies and application of academic policies.
Collaborates with campus constituents: Collaborates with faculty, deans, and other administrative department staff as appropriate. Determines methods for improving office procedures and policy to ensure compliance while meeting the needs of campus constituents as well as students.
Evaluates technology needs: Analyzes tasks for computer applications. Evaluates new computer software. Successfully manages change and makes student ERP improvements by working collaboratively with campus partners.
Other Job Duties:
Policy and Division I Athletics requirements: Candidates must be able to articulate examples of navigating conflict in order to adhere to required policy while maintaining positive campus relationships. It is also imperative that the candidate has the ability to work well with university Athletics and understands the certification process and priority registration for student athletes.
Technology: Candidates with experience transitioning from one student information system to another (Banner to Workday, Banner to PeopleSoft, etc) would be very beneficial. A successful candidate would be able to articulate how they were able to manage change throughout the process while maintaining positive and collaborative relationships. Experience with academic scheduling, and academic spaces is also vitally important.
Campus collaboration: Successful candidates should care deeply about collaboration with campus constituents and work well with faculty, staff, students, and promote positive relationships. It is imperative that the candidate is able to demonstrate judicious communication skills and exceptional interpersonal skills and the ability to navigate difficult conversations.
Bachelor's degree in a related field is required. Five years related experience including two years supervisory experience required, or an equivalent combination of education and experience. Master's degree strongly preferred. Experience with academic computer software or student records required.
Additional Job Description
Leads the Office in its role to support academic services for faculty, students, and staff
Acts as data steward to manage, maintain, and safeguard the academic records of the University ensuring the integrity, accuracy, confidentiality, and security of those records and the Wake Forest University degree
Assesses and analyzes academic processes and procedures to ensure alignment with University mission and goals
Knowledgeable of operational and reporting trends, regulations, and technology solutions for improving the efficiency and effectiveness of registrar services
Ensures effective collaboration and coordination across the records, registrar, and advising functions in all units of the University
Collaborates with key faculty and academic leadership, and service partners to promote innovative and effective academic service operations for the University
Maintains a degree progress tracking system (DegreeWorks) that provides students with a clear picture of their program plan and their progress and provides academic administrators and faculty with clear academic advising support
Ensures the accurate awarding of academic credit and credentials in accordance with Wake Forest University policy and practices and manages the issuing of academic credentials as is appropriate
Partners with the professional schools and the Wake Forest College for the development and publishing of the academic calendars of the University. In this role, maintains the undergraduate academic calendar rules and regulations, as defined through faculty governance
Manages the assignment of learning spaces for graduate and undergraduate classes in collaboration with the Wake Forest College
Assures the compliance and proper management of the primary academic records with FERPA and other privacy compliance standards through an active partnership with the Office of University General Counsel
Plays a significant role in interpreting and enforcing the academic policies and regulations of the University
Collaborates with the Office of Institutional Research and other offices on institutional effectiveness and enrollment
In concert with the Senior Associate University Registrar, mentors and leads Registrar office staff with particular attention to academic service professional development
Upholds an inclusive office environment that nurtures diversity among staff to reflect the values and expectations of University leaders.
Serves on a variety of academic committees and task forces; participates in discussions regarding implementation of and modifications to student enrollment, academic services policies and procedures
Plans and manages the annual budget of the Office of the University Registrar in collaboration with the Senior Associate University Registrar
Demonstrates inclusive leadership and management of all Registrar's Office Staff including the direct reporting of the Senior Associate Registrar. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses. Reports directly to the University Provost.
This job description identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Time Type Requirement
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.