Specialist, Area of Study Advising (Student Services)
Closing Date: 02/23/2018
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Location Highland Business Center
Note: Help Desk Center
Hours 40 hours/week as assigned; Generally Monday - Friday, 8 am - 5 pm with some Monday evenings, 5 pm - 7 pm and Saturdays, 10 am - 4 pm
Salary Specialist 6/118 ($32,022.00 - $45,745.00)
FLSA Status Exempt
Reports To Supervisor, Advising (Area of Study)
Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
General Statement of Job
To provide academic advising and related student support services and to facilitate the guided pathways model.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Provides comprehensive educational advising services with specialized success strategies primarily for students who are academically at-risk/under prepared, including, but not limited to, students who do not meet the Academic Standards of Progress, students who are mandated by the Texas Success Initiative to take developmental education courses in one or more areas, and students who are from underrepresented populations.
Promotes student success and retention through effective caseload management and implementation of interventions, including the provision of short-term advising services to students in crisis and referral as appropriate.
Implements high impact advising practices and advances their integration into Area of Study advising.
Advises assigned and walk in students on various aspects of college programs such as majors, course selection, employment and career information, transferability, and prerequisites for degree plans; Texas Success Initiative (TSI) determination.
Maintains expert advising knowledge of Area of Study and other relevant areas necessary to promote student success including financial aid, assessment, career, and transfer.
Collaborates with Area of Study faculty to ensure students have current information on course tracks for all Area of Study assigned programs, including development and presentation of Area of Study sessions to new students.
Reviews transcripts, interprets test scores and other information to determine college readiness and compliance with the Texas Success Initiative (TSI).
Documents advising recommendations, directives, interventions, and other pertinent information in the appropriate District information management platform; replies to emails and telephone calls regarding program or course issues.
Disseminates information on the enrollment process, including admissions, financial aid, assessment, advising, and transferring.
Facilitates workshops, seminars, presentations.
Provides short-term advising services to students in crisis and refer as appropriate.
May participate in special projects and committees to support retention, transfer, career/employment, and completion.
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
College admissions procedures, programs, and courses.
Current best practice in college student advising and coaching strategies.
Multicultural education programs and systems.
Understanding of the importance of cultural competence in promoting student success.
Understanding of and commitment to the principles and practices associated with Student Success.
Student database systems.
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintain an established work schedule including weekend and evening hours.
Effectively use interpersonal and communications skills.
Effectively use organizational and planning skills.
Disseminate complex information.
Maintain confidentiality of work related information and materials in accordance with institutional, state and federal policy.
Establish and maintaining effective working relationships.
Exhibit cultural competence when working with all students and other members of the college community.
Use a variety of spreadsheet, word processing, database, and presentation software.
Required Work Experience
Two years related work experience.
Preferred Work Experience
Use a multi-line hard and/or soft phone
Experienced in online/remote advising
Proficiency in using Google Apps and Live Chat software
Keyboarding skills with emphasis on speed and accuracy
Ability to navigate multiple operating systems and browsers
Ability to cross reference across multiple databases and resource materials
Demonstrated proficiency using standard office software applications
Other Preferred Qualifications
Bilingual - Spanish (preferred)
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.